Collection and Use of Personal Data
Cigar Shop London (CSL) retains logs of usage of online systems and applications such as email transmissions, IP addresses and user activity. This information is retained to facilitate customer support and be able to detect and rectify any problems that customers may encounter.
CSL retains records of the results obtained through customer surveys and research such as customer satisfaction feedback. In every case, this information is collected with the explicit consent of the customer.
Google Analytics has been used on this website in order to optimise the content setting for end users.
Purpose of Information Stored
CSL retains the above described forms of data about its customers with the following objectives:
- To communicate efficiently with its customers about the service provided
- To send pertinent information about the services offered by the company
- To improve the quality of service offered through customer feedback
- To provide support and assistance to customers about the company’s services
- To ensure compliance with the relevant laws and contractual obligations
Disclosure of Personal Data
CSL will not disclose any of the personally identifiable information stored without the customer’s prior consent unless this is required by law or legal process. The types of persons to whom information about the customer may be disclosed by the company in the course of providing its services, include the employees of the company and its related legal entities, agents, subcontractors, sales representatives, accountants, billing and collection services and credit reporting agencies, consumer and market research firms, and authorized representatives of governmental bodies.
Data Retention Period
The Company maintains personally identifiable Customer information for as long as it is necessary for business purposes. This period of time lasts as long as the customer is active with the company and including the entire period required at law so that the company can comply with tax and accounting requirements. When information is no longer necessary for these purposes, the company will destroy the information unless there is a legitimate outstanding request or order to inspect the information.
Access to Records
Customers have the right to inspect records that contain own personally identifiable information and correct any errors in such information. If the customer wishes to inspect these records, notification in writing to the company is required for an appointment will be arranged during regular business hours.