Terms & Conditions
Cigar Shop London (CSL) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact our customer service (email@example.com) before placing an order with us.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and CSL for the sale of our products will only exist once an order has been accepted, processed and despatched ( at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy below. A delivery charge will be added to your order value where appropriate, please see delivery times.
Our cigars have been maintained in our central ageing facility which is managed with the highest standards. All items are manually checked by our customer service team before dispatching and pictures/videos can be made available to customers before the order is dispatched. Please note that no return or exchange will be accepted on cigars not sold in sealed original box for hygiene reasons. The return policy is not applicable to any item with a price lower than 20 GBP.
If you are not entirely delighted with the products (other than those stated above) that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the intact original packaging (for cigars).
We advise customers to check their purchase on receipt of goods and let us know of any issues within 14 days from the delivery date. Please email Customer Service to inform us and retain the original packaging for our inspection to validate your claim. Both the product and the original packaging should be returned within 10 days of receipt along with a written claim stating exactly why the item has been returned. We will not replace either a damaged or faulty item until it has been returned.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. To return any products to us, please email us at firstname.lastname@example.org and we will send you a returns address.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Payment and Taxes
We accept online payment in a secure environment by credit card or debit card. We currently accept Visa, Mastercard, Delta, Maestro, Solo, Electron, Switch, Diners Club, JCB & Amex. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Our Guarantee To You
We endeavour to display through this website all items in our current range. We aim to hold stock whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted to you by email. The stock status for your order will also be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.